336 centres for public service delivery guarantee act

Bhopal : As many as 336 Public Service Centres are being opened in the state with a view to forwarding applications received for delivery of services notified under Madhya Pradesh Public Service Delivery Guarantee Act to concerning designated officers and providing an alternative system through private participation. Applications will be moved online at Public Service Centres and receipt will be given to applicant immediately. An applicant will not have to bring his application for submission in any format but produce only the necessary documents.

Operator of Public Service Centre will register application online after seeking required details and perusing documents. Self-verified photo copies of documents will also be received and tallied at the centre. Later, the documents will be scanned and uploaded with application. Centre operator will also realise prescribed fees from applicant. Copy of application will be provided to applicant for Rs. 5 on demand. As far as possible, only duly completed applications will be received. But if an applicant wishes to register incomplete application online, he or she may do so. It will be received online and applicant will be asked to move complete application within 30 days. If not completed within 30 days, such an application will deemed to be cancelled. Complete applications will be forwarded to designated officers within prescribed time limit.

If designated officer does not provide service in time limit or refuses to do so, the centre operator will bring the matter to the notice of the First Appellate Authority. The centre operator will also be responsible for bringing the matter to the notice of the Second Appellate Authority if the first appeal is not redressed within time limit and making available a copy of passed order to applicant.

Collectors will actively monitor the whole process. After deducting process fees from application fees, operator of Public Service Centre will deposit remaining amount in the account of District E-governance Society.